The primary goal of our claims organization at Legacy is to exceed the expectations of
our customers in all aspects of their claims experience. Our approach to handling claims is
- We investigate every claim
- We explain what is and isnít covered
- We pay the claims we owe promptly
We take seriously our duty to handle all claims with the utmost good faith. Fairness and
common sense are the foundation upon which our claim handling is modeled.
We strive not to lose sight of the fact that the need to make a claim against one of our
policies is often preceded by a very stressful circumstance. It is therefore our goal to
make the claims process as simple and straightforward as possible thus allowing our
customers to return to normalcy in the shortest possible time.