For Legacy Customer Support or Claims please contact us at
(888)793-7888

For technical issues related to the Website please contact InformINS by phone at (714)441-1692 or by e-mail at .

Recommended Minimum Browsers and Settings

Microsoft Internet Explorer 4.0 or higher

LEGACYMGA.COM is optimized for Microsoft Internet Explorer 4.0 and higher & Netscape Navigator 4.0 and higher. However, we have made sure users of IE 3.0 and higher and Netscape 3.0 and higher can also access and utilize the LEGACYMGA.COM site.

JavaScript Enabled

LEGACYMGA.COM uses JavaScript to assist our users in successfully completing forms.

Cookies Accepted

LEGACYMGA.COM uses "cookies" or small packages of information stored on your computer, in order to save the information that you have entered during your visit.

Display Images Enabled

LEGACYMGA.COM has attempted to minimize the use of graphics in order to speed up your navigating; however, we do use graphics to streamline your quoting process.

Browser Security

LEGACYMGA.COM uses a secure server and security protocol to safeguard the information you provide during the purchase and payment processes. LEGACYMGA.COM uses a secure server implementing the Secure Sockets Layer (SSL) protocol to interact with you when you provide personal information during the purchase and payment processes. This state of the art technology encrypts your information so a third party cannot read the information while in transit.

LEGACYMGA.COM handles your information securely. We limit personnel access to our servers and expect our personnel to adhere to high standards of ethics and integrity in performing their jobs and conducting the business and affairs of LEGACYMGA.COM.

Known Browser Incompatibilities

Internet Explorer 4.0+

When you begin a quote, or enter our secure server area, a security alert may display indicating that pages you are about to view are not secure. The alert also says that others could use information you send on the Web.

A Microsoft Corporation Article, reference number Q179592, asserts that when viewing certain secure Web sites using IE browser version 4.0 or 4.01, the Secure Lock indicator may not be displayed on the Internet Explorer status bar. In this article, last reviewed January 20, 1998, Microsoft Corporation maintains, "Although the Secure Lock indicator no longer appears on the status bar, the connection is still secure." For additional information, please refer to the following Microsoft Internet address:

http://support.microsoft.com/support/kb/articles/Q179/5/92.asp

Web TV

WebTV is designed to work with specialized Internet browsers. Although these browsers are intended to be compatible with most standard Internet protocols, it is possible that specific versions of JavaScript may not be recognized.

Also, the WebTV browser is not as efficient as standard Internet browsers at interpreting page elements encrypted by Secured Sockets Layer Technology. Consequently, your secured Legacy session may appear noticeably slow or could eventually time-out.

America Online

If you are having trouble navigating the Legacy web site or completing an insurance quote, you may have an outdated browser, or version of AOL. You may either upgrade your version of AOL, or, after you connect to the Internet through AOL, you may open up either Microsoft Internet Explorer 3.0 or higher, or Netscape Navigator 3.0 or higher, and use these to navigate the Legacy web site.

Error Messages

LEGACYMGA.COM web site is responding or returning information slowly
Some of the information entered did not match our records
The server does not have a DNS entry
Error 404 - File Not Found
We are sorry, but your session has timed out or we are experiencing technical difficulties.
Personal Security Code/ User ID does not work
File contains no data
Host unavailable


LEGACYMGA.COM web site is responding or returning information slowly

There are a number of reasons for slow response time on the Internet in general, and on the LEGACYMGA.COM web site in particular. Certain times of the day, Internet usage becomes very heavy, which slows down everybody. The problem could also be with your computer. Below are several suggestions to speed up your surfing:

Access the LEGACYMGA.COM web site during the morning, or later in the evening, when Internet traffic tends to be lighter.
Clear the cache of your browser. The option to clear your cache usually resides in the Internet Options or Preferences tab of your pull down menu.
Close other applications that you are using in order to free up memory for your browser to use.

Some of the information entered did not match our records

The reason you are not able to gain access to you information in the Policy Center may be because your policy has not been processed yet..

The server does not have a DNS entry

There could be several reasons for this error:

The address you entered contains an error - either yours or your source's. Double check the address you entered. Make sure that you capitalized the letters that should be capitalized and spelled everything correctly.
Legacy's web site and/or server you are trying to access is busy. If this is the case, try accessing the site again. Many times you can get through on the second try even if it is immediately after the first try.
Legacy's web site and/or server you were trying to open is down. Try again in a little while.
If you continue to experience DNS errors, please contact your Internet Access Provider to request that they update their locally cached DNS files. This will allow you to access our Web site once again.

Error 404 - File Not Found

Error 404, the file not found error, means that our server was unable to find the file or program corresponding to the document you asked for.

The file not found error can happen for several reasons:

A typo - if the URL was specified incorrectly, then our server will be looking for a file of the wrong name.
A missing file - it's possible that the file has been removed, renamed, or is otherwise temporarily or permanently unavailable.

We are sorry, but your session has timed out or we are experiencing technical difficulties.

Either you have been idle for 45 minutes or the Legacy Web server has been reset. You can continue to your last successfully completed transaction by following the link on the page.

Personal Security Code/ User ID does not work

Make sure that you are typing in your code or ID correctly, in the correct case. If you think you may have forgotten your login name or password click on the link titled "Forgot Your Login Information?" And follow the directions. You User ID will be provided to you on-line while still within Personal Legacy, and your Personal Security Code will be e-mailed to you directly.

File contains no data

When you get this error, it means that you've accessed the Legacy web site, but the file you requested is empty. There's a possibility that our site administrator is updating the site, in which case you can try to access the document again later.

Host unavailable

This error usually occurs when the host server is down. You can try to access the site again by clicking the Reload button.

Network connection was refused by the server or too many connections - try again later

These errors usually indicate that our server is too busy to handle more traffic. You can try the site again by clicking the Reload button, or wait until a later time.

 


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